Shipping Policy

At Best Swimwear Shop, we’re committed to making your swimwear shopping experience as smooth and enjoyable as possible. Below you’ll find all the details about our shipping options and straightforward returns process.

Shipping Information

Order Processing

We process all orders within 1-2 business days of receiving your payment. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide except to some remote areas and parts of Asia.

Returns & Exchanges

We want you to love your swimwear! If you’re not completely satisfied, you may return or exchange most items within 15 days of delivery.

Eligibility Requirements

• Item must be unused, unworn, and in original condition with all tags attached
• Must be in original packaging
• Return must be initiated within 15 days of delivery
• Proof of purchase (order number) required

Return & Exchange Process

1. Initiate Your Return/Exchange:
   Email us at [email protected] within 15 days with:
   • Your order number
   • Item(s) you wish to return/exchange
   • Reason for return
   • Whether you prefer refund or exchange
2. Receive Authorization:
   We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions.
3. Package Your Item:
   Securely pack the item in its original packaging with all tags and accessories. Include a copy of your order confirmation.
4. Ship Your Return:
   Mail to:
   
   Best Swimwear Shop Returns
   4977 Hannah Street
   Charlotte, US 28273

   Note: Return shipping is the customer’s responsibility unless the return is due to our error.

5. Processing:
   We’ll inspect your item upon receipt and process your return/exchange within 3-5 business days.

Refund Information

Refunds are issued to your original payment method:

• Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing
• PayPal: 3-5 business days after processing

Original shipping fees are non-refundable. For exchanges of equal or greater value, we’ll cover the shipping cost for your new item.

Exchange Policy

We’re happy to exchange your item for a different size, color, or style from our current collections (including Bandeau, One Pieces, Tankinis, and more), subject to availability. If your desired exchange item is out of stock, we’ll issue a refund instead.

Damaged or Incorrect Items

If you received a damaged or incorrect item, contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund and cover all associated shipping costs.

International Returns

For customers outside the US:

• You are responsible for return shipping costs and any customs fees
• We recommend using a trackable shipping service
• Refunds will be issued in USD and may be subject to currency fluctuations