Welcome to Best Swimwear Shop’s FAQ page! We’ve compiled answers to the most common questions about our stylish swimwear collections, ordering process, shipping, and more. If you don’t find what you’re looking for, our friendly customer service team is always happy to help at [email protected].

About Our Products

1. What types of swimwear do you offer?
We specialize in fashion-forward swimwear for women who value both style and comfort. Our collections include:
  • Trendy tops: Bandeau, High Neck, Blouson, and Faux Tankini
  • Bottoms: Brief, Swim Short, Swim Skirt, and Board Short
  • Full coverage options: One Pieces, Swim Dress, and Sarong
  • Specialty styles: Faux Skirtini, Girl Leg, and Triple Tier designs
  • New arrivals regularly added to our New and New Bottoms/Tops collections
2. How do I choose the right size?
Our swimwear follows standard US sizing. For the perfect fit, we recommend:
  • Measuring your bust, waist, and hips according to our size chart
  • Considering your preferred coverage level (our High Neck and Swim Dress styles offer more coverage)
  • Checking individual product descriptions for any unique sizing notes
If you’re between sizes or need help deciding, our customer service team can provide personalized recommendations.
3. What makes your swimwear special?
Best Swimwear Shop combines fashion with functionality:
  • Seamless designs for smooth comfort
  • Quality fabrics that maintain shape and color
  • Trend-forward styles from Bandeau tops to elegant Swim Dresses
  • Flattering cuts for all body types
  • Active-friendly options like Board Shorts for water sports lovers

Ordering & Account Questions

1. How do I place an order?
Simply browse our collections, select your favorite styles, choose your size, and proceed to checkout. We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
2. Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.
3. Do I need an account to shop?
No, you can check out as a guest. However, creating an account lets you:
  • Track your order history
  • Save your shipping information for faster checkout
  • Receive exclusive offers

Shipping & Delivery

1. Where do you ship?
We proudly ship worldwide from our Charlotte, NC warehouse, excluding some remote areas in Asia and other locations. During checkout, our system will confirm if we can deliver to your address.
2. What are my shipping options?
We offer two convenient shipping methods:
  • Express Shipping ($12.95 USD): 10-15 business days after processing via DHL or FedEx (recommended for fastest delivery)
  • Free Standard Shipping: 15-25 business days after processing via EMS for orders over $50 USD
All orders take 1-2 business days to process before shipping.
3. How can I track my order?
You’ll receive a shipping confirmation email with tracking information as soon as your order leaves our facility. Use this to follow your package’s journey to your doorstep!
4. Are there any customs fees for international orders?
While we handle all customs documentation, some countries may charge import duties or taxes. These are the responsibility of the recipient and aren’t included in your order total. Check with your local customs office for more information.

Returns & Exchanges

1. What is your return policy?
We offer hassle-free returns within 15 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. To initiate a return:
  1. Email [email protected] within 15 days of delivery
  2. Include your order number and reason for return
  3. Follow the return instructions provided by our team
Refunds will be processed to your original payment method once we receive and inspect the returned items.
2. Do you offer exchanges?
Currently, we don’t offer direct exchanges. For a different size or style, please return the original item (following our return policy) and place a new order. This ensures you get your preferred item as quickly as possible.
3. What if my swimwear arrives damaged or defective?
We carefully inspect all items before shipping, but if you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the issue. We’ll gladly replace the item or issue a full refund.

Payment & Security

1. Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all transactions. We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
For added security, we don’t store full credit card information on our servers.
2. Why was my payment declined?
Payment declines can occur for several reasons:
  • Insufficient funds
  • Billing address doesn’t match your card information
  • International transaction restrictions on your card
Try again with a different payment method or contact your bank for assistance.

Still Have Questions?

Our customer service team is always ready to help you find your perfect swimwear! Contact us at:

Email: [email protected]

Business Address: 4977 Hannah Street, Charlotte, NC 28273, USA

Happy shopping from all of us at Best Swimwear Shop – where style meets the surf!